I need to move my internet to a new house (english help)

[rhayner]

Hi there,

How do I get help moving my internet to a new house. I am moving. I would call but I do not know German, only English. Also my new place does not offer my current 200MB contract, only 50MB, can I get the contract changed please.

[Thomas]

Hi rhayner,

let's take a closer look. Send me the new address in a private message. Afterwards report back here in the post.

Regards

Thomas

[rhayner]

Thanks for getting in touch, I just sent you a private message.

[Thomas]

Hi rhayner,

at your new address the current connection is also possible. However, work is still necessary to realize this. If you want I will pass your move on to the responsible colleagues. But I still need the exact date.

Regards

Thomas

[rhayner]

Oh sure, 

I will move in July 1st. I also answered your private message.

[Thomas]

Hi rhayner,

the process is now in the hands of the responsible department. The colleagues will take care of everything else.

Regards

Thomas  

[rhayner1]

Hi again,

My main account is Rhayner, but for some reason Vodafone Community does not want to let me log into that account. Instead, it tells me to 'Complete Registration'. Though obviously, that username and email is already taken.

So I created a new email address so I can get help with this thread still. 

I just want to know about the new address? I tried to change my address on My Vodafone but I did not say it says I have to call the 'Moving' people, but I know you are supposedly handling this. Will I get a confirmation that I will have internet at the new house on July 1? Will the information change on My Vodafone automatically?

What should I do?

[Tina]

Hello rhayner1,

unfortunately we are not able to do the necessary work. For this reason, the colleagues have processed the termination. The confirmation was sent to you by e-mail. Did you check your mailbox?

Kind regards

Tina

[rhayner]

Oh what the heck.

Then what am I supposed to do from here?

What do I do with the router? When does the contract end?

[Tina]

Hello rahyner,

I'll send you the cancellation confirmation by mail again. There you will find all the information you need.

Kind regards

Tina