High ping during evenings

[crucop]

Dear Sirs, Madams,

My contract is a Red Internet Phone and Cable 200.

During the evenings between 1800 and 2300 my latency (ping) will increase up to 350 ping (highest recorded) making my evening of online games unplayable.
I am connected with a LAN cable

Can you help me out? I have looked at similar issues but did not find a satisfying answer.

Kind regards,

a disappointed gamer

[Manu]

Hi crucop,

I would like to help you. Please give me more information. Which router do you use? Can you post the signal values of the up- and downstreams? You can find these in the user interface of your router.

Best Regards, Manu

[crucop]

Dear Manu,

thank you for your reply, I tried calling technical support but alas, my German is not advanced enought to explain myself properly.
In any case, the router I have is CH7466CE. 
I will try and do some speedtest when it is happening. During offpeak hours the internet and latency is fine.

regards,

crucop

[ERFD]

Hello, crucop,

please try a test during peak and off-peak hours. We'll be happy to look at it then.

Best regards Fred

[crucop]

Speedtest done at 02/03/2020 19:40

[crucop]

Well I wanted to upload a screenshot but apparently it isn't working

Which format do I need to send the screenshot as? jpg? 

[ERFD]

Hello, crucop,

the images must not be larger than 333 kB And here you can insert them. Yes JPG is fine.

Best regards Fred

[crucop]

Well, it seems with Covid19 lockdown it's constant now
Which tells me one thing, it's the infrastructure. 
I wish I could get Glasfaser in this area.. 
Here are some screenshots from a month ago, before the covid 19 lockdown.

[crucop]

I have also noticed that on days when my ping is good, I'm being routed via Rosenheim Komro GMBH, any correlation?

[Wallace]

Hi crucop,

This may indicate a too high load in the network.

Rosenheim Komro GMBH? We have nothing to do with them. Can you provide a screenshot of this?

Regards

Wallace