High ping during evenings

[crucop]

Dear Sirs, Madams,

My contract is a Red Internet Phone and Cable 200.

During the evenings between 1800 and 2300 my latency (ping) will increase up to 350 ping (highest recorded) making my evening of online games unplayable.
I am connected with a LAN cable

Can you help me out? I have looked at similar issues but did not find a satisfying answer.

Kind regards,

a disappointed gamer

[crucop]

It just showed up on the speedtests from time to time. It's probably nothing.
So, the high latency is due to high load. Any idea if there's any infrastructure works planned in the area?

[Moni_GK]

Hello, crucop,

I'd like to take a closer look at that line. Please send me a PN with your customer data (name, address, customer number and date of birth). Please contact me again here after you have sent me the data.

Best regards

Moni

[crucop]

Moni,

thank you for taking a look. I sent my data via PM

kind regards,

crucop

[Martin59]

Hi crucop,

does the disturbance last all day, or only in the evening hours?

At the moment there are expansion works taking place, but I cannot tell you when they will be finished.

Best regrads, Martin

[crucop]

They are very pronounced in the evening, but last few weeks it's almost just as bad during daytime. The record I saw was 627ms

[crucop]

For example this speedtest was taken today at 3pm

[Martin59]

Hello crucop,

the technicians are already working on it. Currently the completion of the work is planned for May.

Best regards, Martin