Free months when changing provider

[lucekk]

Hello, when switching providers from 1&1 to Vodafone (via Check24) I was told that I'll get free months to avoid double-payments. I was also told that I need to send a confirmation of terminating 1&1 contract, but the problem is that only thing I have from them is email confirming that. What should I do now? All the best!

[Grit]

Hello lucekk,

you can only participate in the remaining time program (this is how it is called) if you instruct the old provider to take your telephone number with you. The leap day of the call number is then the decisive date for the calculation of the remaining time program.

Send the completed form to take the phone number with you or alternatively the cancellation confirmation from the old provider via the contact form.

Regards

Grit

[lucekk]

Hey Grit, thank you for the answer. However, I've already moved my telephone number from the old provider to Vodafone.

[Grit]

Hello lucekk,

then you can send the cancellation confirmation via the forum form, as already mentioned.

Regards

Grit