Extension to return router because of COVID

[pankaj]

Hi team,
Customer number ***

My contract ended on 18th December. I am supposed to return the router in 14 days. Unfortunately, the router is in a flatmate's room, who is not in Germany and is stuck because of COVID. The room is locked and there is no way for me to get the router. I am writing this mail to request you an extension for me to be able to ship the router. Can you please allow this? I am helpless because of COVID and hence request your kindness and help here. Please let me know.

Edit: Customer number deleted. Lars

[Stephan]

Hi pankaj,

due to the current situation we have extended the return period to three months.

If the contract has expired on 18 December, the device should be send back until on 18 March.

Regards

Stephan

[pankaj]

Hi, I was able to ship the router and shipped it via express delivery. The tracking information says the router has reached but I got no acknowledgement or email fro Vodafone. Will I get one? Just do not want to get charged wrongly for it. Please let me know. Thanks

[Stephan]

Hi pankaj,

let's have a look.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[pankaj]

Hi, I have sent the private message now. Thanks for your help!

[Nancy · Accepted solution]

Helllo pankaj,

I have checked and your modem has arrived.

Do you have any questions about it?

Best regards

Nancy

[pankaj]

Hi yes,

My connection terminated on 18th December. But, I was charged for the whole month of December. Will I not get a refund for the remaining 13 days? 

[Lars]

Hi pankaj,

yes, you will get the fees proportionally refunded in the next weeks.

Best regards

Lars