Ending Vodafone DSL contract due to departure abroad and remaining costs

[WLokerse]

Dear Vodafone Support team

Due to my departure from Germany, I had to terminate my DSL at home contract. Since I was leaving the country, I also had to deregister and terminate my German bank account. Because of these reasons, I decided to call Vodafone and talked to a person which calculated for me the remaining costs of my contract that would be left between the time of my departure and the end of my contract (~3 months). The person said that I could transfer that amount in advance to the Vodafone bank account that I always transferred my monthly subscription costs to and that then everything would be solved. However, recently I received Vodafone bills on my new adress asking for payments which are much higher than my remaining subscription costs and I would like to know what is going on here.

My German is not that great, especially when it comes down to technical language, but it is good enough that something is out of place. Perhaps Vodafone employees are not aware that I paid off my contract? I would very much like to get in contact with an employee that can help me further with this. I have all the documents ready, from the bill that I recently got, to bank transfer info that I can show on what I transferred to Vodafone.

Best regards and hopefully someone can solve this unpleasant situation.

[Andre]

Hey Wlokerse,

normally its pretty accurate to guess the upcoming bills till the cancellation date.
Did you use any rented hardware from us? Most likely the fee for a not properly returned rental device is the main reason for a high final bill.

As long as you have filled in a proper usage field for the bank transfer (with your customernumber f.e.) a payment in advance should be no issue.

Feel free to send me a private message with your customerinfo.
I*ll have a look into your account.

To send me a private message, please click on my name/avarar -> then on the right side "diesem benutzer eine private Nachricht senden"

Best regards,
andre

[Anett]

Hello, WLokerse,

Your monthly costs for the contract were 29,99€. We received a payment of 45,98€ in September and 18,50€ in November. The contract will be terminated on 14.12.2018. The invoice for December is always created completely by the system. With the invoice run in January, the money paid too much is refunded again. Systemically this is unfortunately not possible differently. You could have also entered your new IBAN, then we would have deducted further and it would not have come to the problems. Should we deposit the IBAN from the PN so that everything can be charged?

Regards

Anett

[WLokerse]

Dear Anett,

Thank you for this information. The automatic deduction from my bank German bank account was not possible anymore because I had to cancel that account. That is why the last payments were made from my Dutch bank account.

It is still not clear to me what I have to do now:

1. There is still an amount left that I need to pay? If so, please give that final amount under a bill number and I will pay that off.

2. I payed too much? If this is the case, please let me know and I will give you the IBAN in a personal message to get this fixed.

Looking forward to hear from you soon.

Best regards,

WLokerse

[Anett]

Hello, WLokerse,

currently there is an open amount of 32,49€, but then there is also the December bill, which has not yet been created. It would be to the advantage if we deposit your IBAN, since we cannot give you a complete total at the moment.

Regards

Anett

[WLokerse]

I just payed the 32,49. So you should be receiving that within a couple of days.

Can you confirm with me that the December bill will be the last one?

Best regards,

WLokerse

[Anett]

Hello, WLokerse,

the December bill of 15,08€ is the last bill. If you still pay it, everything is ok.

Regards

Anett