Contract termination

[ionutionascu27]

Good morning,

I have requested a termination of my contract since March as I am no longer living in Germany. However you are still billing me for internet services, you have charged me for April, May and now June. It is not right, I gave back the router to the Vodafone shop since March and cancelled the contract. I also shown the registration paper from the city hall, proving that I am not living there any more. As far as I am registered out of Germany I am entitled to terminate the contract immediately.
Please take care of this situation and cancel my bills past March.
Thank you.

[Thomas]

Hi ionutionascu27,

in the case of a move abroad, the contract is terminated with a period of 3 months. The period begins on the day of the move. Please refer to the cancellation confirmation. There you will find the exact date of termination.

Regards

Thomas

[ionutionascu27]

Thank you for your help.
One thing I don't understand...why do I still have to pay another 3 months for a service I don't benefit from any more? I think we can both agree this is total nonsense. And why did I find out about this information from you and not from the local Vodafone dealer when I handed back the router?!
If I ever come back to Germany you will be the last company I will look for, when subscribing for internet or phone services.

[Thomas]

Hi ionutionascu27,

the term is regulated by law and applies to all providers. It might be difficult to find a provider when you are back in Germany.

Regards

Thomas

[ionutionascu27]

I do understand the law applies the same for all internet suppliers. But this is not the reason I will not use Vodafone services any more. The lack of professionalism from your staff side determines me to pay more than 120 euro for nothing. After I pay for the extra 3 bills I'll never again have anything to do with this company. And of course this story will be shared to other people.

[Stephan · Accepted solution]

Hi ionutionascu27,

I'm sorry that you think so, but we can't change the existing legal regulations for removals.

I will close the thread at this point.

Regards

Stephan