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am 18.11.2019 09:30
My internet contract ended on the 30th of October. However, I was billed for November.
It appears that, without any agreement on my behalf, vodafone has extended my contract.
I wish this and any future billing be canceled immediately! I also expect a full refund for November.
I wish to remind you that starting August I moved into a new apartment and can not use the cable network of my original contract. For that reason the contract was canceled. At no time did I request or agree to renew the internet service.
am 18.11.2019 19:01
Hi idan,
I'm sorry for that. That was definitely a mistake on our part.
I cancelled the contract and ordered the credit for November. The fees for November will be refunded to your bank account as soon as possible.
Regards
Stephan