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Contract extended without approval
idan
Smart-Analyzer
Smart-Analyzer

My internet contract ended on the 30th of October. However, I was billed for November.

It appears that, without any agreement on my behalf, vodafone has extended my contract. 
I wish this and any future billing be canceled immediately! I also expect a full refund for November.

I wish to remind you that starting August I moved into a new apartment and can not use the cable network of my original contract. For that reason the contract was canceled. At no time did I request or agree to renew the internet service.

1 Antwort 1
Stephan
Moderator:in
Moderator:in

Hi idan,

 

I'm sorry for that. That was definitely a mistake on our part.

 

I cancelled the contract and ordered the credit for November. The fees for November will be refunded to your bank account as soon as possible.

 

Regards

Stephan

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