Cancellation of contract

[ALBAJONCA]

I tried the Vodafone TV set, however I did not like it and I returned it within the 15-days period. However, I sent the box and the service rejection letter to the same address. For that reason, Vodafone now is forcing me to enroll in a 2-years contract even though sent again the rejection letter to the right address days later.

Does somebody else experience the same problem? How did you solve it. I think this is not fair and the system seems to be designed to get the customer trap due to a silly technicality. I'd appreciate your help 

Edit: @ALBAJONCA Board adapted

[Stephan]

Hi ALBAJONCA,

welcome to our forum.

If you were within the period for revoking the contract and if the contract was not ordered in a shop, I can have a look if I can help you.

For that I need some information from you. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Tina]

Hello ALBAJONCA,

I canceled your contract. You will be credited with the fees charged.

As your request is solved, I will close this thread now.

Kind regards
Tina