Router restarts randomly

[jobo555]

Hallo,

Ich melde mich bei Ihnen, weil ich am 26. Oktober den technischen Dienst angerufen habe, weil mein Router ohne Grund mehrmals täglich neu gestartet wurde.
Vor drei Tagen erhielt ich dann einen neuen Router, und einen Tag später startete der Router ohne Grund erneut.

Gibt es eine Möglichkeit, Protokolldateien zu erstellen, um etwas genauer zu sehen, ob dieses Problem weiterhin besteht?

Am besten,
Hubert

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[fberga]

Hello everyone,

I have the same problem. The router is restarting at least once a day and as I am relaying on the connection to work, it is becoming a problem. It is not possible that each and every day this is happening completely random.

What I find weird is that, for example today, my connection dropped one hour after the router says he had restarted (see attached image).

Please can you help with this?

Best,

Filippo

[jobo555]

I had the restart of my box again yesterday.

As others pointed out, I am also relying on this connection to work from home. It has to be stable as soon as possible. Please help us.

[Claudia]

Hello jobo555,

in which federal state do you live and which router model did you get from us? Did you replace the power supply and the coaxial cable already?

Kind regards,

Claudia

[jobo555]

Thanks for the reply!

I live in Branderburg.

I have a TG3442DE router, I replaced the router and the power supply but they did not gave me a new coaxiale in the box though!

Best,

[jobo555]

Hello,

I did not hear back since my last message, can you please help me here?

Thanks,

Hubert

[ERFD]

Hello jobo555,

currently it takes a few days 😞 until we answer. But we would like to have a look at your connection. We need your customer number, address and date of birth by private message.

Write here briefly when the data has been sent.

Best regards Fred