Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

[Jaschar]

Hallo, mein Deutsch ist nicht sehr gut, dann möchte ich auf Englisch schreiben. Sorry.

I have a DSL-Kabel 50 service with CH7466CE Wireless Voice Gateway modem - Firmware version 4.50.20.3.

My modem does not work when I use both Band Modes (2.4 GHz and 5 GHz), Therefore, WiFi goes completely down every ca. 10 minutes. so it doesn't work. but when I turn off Band Mode 2.4 GHz, everything goes well again.

I even get the Trace Route from Google.com, Local path and gateway. I can see clearly where the problem is. I phoned the vodafone several times on this subject, and even opened a ticket. but unfortunately nobody understands me. Actually this is very simple, the modem has to be changed, but unfortunately they do not do this.

I would like help from vodafone and other friends. please help me if possible.

Thank you very much indeed.

Best regards,

Jaschar

[ERFD]

Hello, Yashar,

you tried a factory reset and see if it works better when the wireless networks are disconnected. Have you tried separate SSIDs and changed the channels in 2.4 GHz?

Best regards Fred

[Jaschar]

Hi Fred,

I did the best, I reset the factory settings many times, and even separated SSID (2.4 GHz and 5 GHz) networks. But unfortunately it is not working properly. :((

By the way, why is Vodafone Support not responding? i don't understand her at all. :0

Best regards,

Yashar

[Jaschar]

Fred, I need to change my Modem, how can i do this? have you got an idea or solution? 

Thank you very much indeed.

Regards,

Yashar

[Moni_GK]

Hello Yashar,

are then both networks affected? I can see what I can do. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me here again when you have sent me the data.

Kind regards

Moni

[Jaschar]

Hi Moni,

At first I would like to thank you for your answer. please accept my apology, that I answered you very late.

Yes, unfortunately both networks are affected.

You can find the information you want below.

Name : ***

Address : ***

Customer Number : ***

Date of Birth : 2***

Thank you again,

Best regards,

Yashar Amirabedin

Edit: personal data removed. Please do not post them publicly.

[Moni_GK]

Hello, Yashar,

please do not post any data publicly. Please send me the data by PM.

Best regards

Moni

[Moni_GK]

Hello, Yashar,

would a trade-in for the router be okay with you?

Best regards
Moni

[Jaschar]

Hello Moni,

So you want to take back my Modem and give it a new Modem?

Did I get right?

Best regards,

Yashar

[Moni_GK]

Hello Yashar,

not quite. I'll send the device out, and when it gets here, you send the old one back.

Greetings

Moni