Problem!! Band Modes (2.4 GHz and 5 GHz) - CH7466CE

[Jaschar]

Hallo, mein Deutsch ist nicht sehr gut, dann möchte ich auf Englisch schreiben. Sorry.

I have a DSL-Kabel 50 service with CH7466CE Wireless Voice Gateway modem - Firmware version 4.50.20.3.

My modem does not work when I use both Band Modes (2.4 GHz and 5 GHz), Therefore, WiFi goes completely down every ca. 10 minutes. so it doesn't work. but when I turn off Band Mode 2.4 GHz, everything goes well again.

I even get the Trace Route from Google.com, Local path and gateway. I can see clearly where the problem is. I phoned the vodafone several times on this subject, and even opened a ticket. but unfortunately nobody understands me. Actually this is very simple, the modem has to be changed, but unfortunately they do not do this.

I would like help from vodafone and other friends. please help me if possible.

Thank you very much indeed.

Best regards,

Jaschar

[Jaschar]

Hi Moni,

Greetings to you from Twistringen, when do you think the new Modem will arrive?

Thank you very much indeed.

Best regards, 

Yashar

[Moni_GK]

Hello Yashar,

I made the switch. The new router will be delivered by mail within the next few days.

As soon as it arrives, please send the old one back to us free of charge.

Best regards

Moni

[Jaschar]

Hi Moni,

How can I thank you? I would like to thank you for your support and help.

Vielen Dank für alles. 

Kindly regards, 

Yashar

[ERFD]

Hello, Yashar,

We're here for that. Have a good week.

Best regards Fred

[Jaschar]

Hi Moni,

Unfortunately, the new Router has not come to me so far.

What can I do? How long will I have to wait?

Best regards,

Yashar

[ERFD]

Hello, Yashar,

Apparently there was a mistake in processing the exchange. We'll trigger it again. Usually it takes 3 working days to send the item.

Best regards Fred