No support for english user

[Shadab]

I got router, but not able to install it. Customer care dont understand English. I don't know German.

I cant use the router. I cant cancel the contract. No one responds to emails.

What should I do? 

[ERFD]

Hello Shadab,

yes, this is the 1000th contract that was concluded about the trade. I already wrote to you.

Best regards Fred

[Shadab]

Thanks to you all, my wifi is working now. One more question, how much will I have to pay per month? Is there a limit of data we can use? How to change my current contract? I got one more device which is for TV, i guess. But i wont be using it. Can i return it?

[ERFD]

Hello, Shadab,

the contract has not changed. You pay what you ordered. There is no data limit. You can manage and change the current contract in the customer portal. You received the access data with the order confirmation by post. The receiver belongs to your contract. The revocation period has expired. You can cancel it at the end of the contract.

Best regards Fred

[Shadab]

I got these two bills for January. I just want the router for wifi. 

Why are there 2 bills? I don't want Gigatv device. I don't want to be surprised by a bill for services which I am not using.

Cable digital-Jan20 (100690079744) for € 24.66

     Proportionate billing of your service fee:
     Vodafone GigaTV Cable including HD Premium Cable 12.12.19-31.12.19

     Vodafone GigaTV Cable including HD Premium Cable

Internet-Phone-Grundpreis-Jan20 (100689704072) € 23.57
Proportionate billing of your service fee: Red Internet & Phone 100 Cable

[ERFD]

Hello, Shadab,

You signed this contract on 12.12.19. The cancellation period has expired. You can cancel the contract at the end of the term, not now.

Best regards Fred

[Shadab]

Fred, I am not asking about contract cancellation. I just want to know if I can return the gigatv box, as I didnt ask for it and I will be paying for it unnecessarily.

[ERFD]

Hello, Shadab,

no, this is an active contract. The deadline for return expired in December. I'm sorry.

Best regards Fred