No support for english user

[Shadab]

I got router, but not able to install it. Customer care dont understand English. I don't know German.

I cant use the router. I cant cancel the contract. No one responds to emails.

What should I do? 

[Shadab]

Thanks Tobias. This is the first update I get from Vodafone. As for civil engineering problem, my guess is that before the contract is given it is assumed that the building does have your line or cable. Is that not the case here?

How long you think will this investigation go on? I can ask landlord to be available if you guys come here. I am all for helping you and closing this issue one way or the other. 

I have been tossed around for a while chasing cableway and you guys, so a little more urgency would be appreciated.

[Tobias]

Hey,

as far as i can understand it, the colleagues are already in the clarification. you can at most again check with your property management, whether they can help if necessary. i myself have this only from another order with you on the building, i rather think it is something that concerns the house itself.

Regards

Tobias

[Shadab]

I checked with my landlord here and he says that few flats are already using kabel deutschland in the building, so he is not sure what the problem could be. Would it be possible to send a technician here? It could be a router installation problem? Maybe I am not doing it correctly? 

Is there a local person here whom I can contact?

[Shadab]

Tobias, Anett,

Please let me know if you heard anything from your colleagues. Landlord says its not a building issue.

It would be easier for me if we can cancel the contract and close this chapter. Please advise.

[reneromann]

As long as there was no technician to finally check if it's really not possible to set up the line, it'll be not possible to cancel the contract.

And how can your landlord be sure that it's definitely not an issue within the house if there hasn't been any technician to check, identify and solve problems? Maybe technicians already fixed issues for the other people using Vodafone cable network, e.g. had to change the antenna outlet as the original was incapable of running data services? And/or that they had to fix issues with the signal strength?

[Shadab]

So far what all have your team found out? Is there a date time to send some technician or you will keep playing verbal volleyball with me?

I am quite convinced that you guys are totally unprofessional and your company is horrible to allow this low level of priority given to support cases pending for more than 3 weeks now.

Please set up some timeline by which you either resolve this issue or cancel contract.

[Shadab]

Please let me know if the technician can check the connection or not. I dont have many options except to keep asking till you respond.

Pls follow the forum rules

No pushing - no spaming

When a moderator has the time - they will respond to you

[ERFD]

Hello, Shadab,

please wait until the technical department contacts you by phone. The last contact attempt was on 27.12. and you were not reached. And then the colleague on site can say more.

A happy new year to you and your family.

Best regards Fred

[Shadab]

Thanks Fred for wishes. Happy New year to you as well.

Is there a way I can reach the technician? I got a call from cableway and they said they will check with you. What can I do from my side to resolve this issue?

[ERFD]

Hello, Shadab,

There is nothing you can do to speed things up in this situation. Please wait for the colleagues' call.

Best regards Fred