No support for english user

[Shadab]

I got router, but not able to install it. Customer care dont understand English. I don't know German.

I cant use the router. I cant cancel the contract. No one responds to emails.

What should I do? 

[reneromann]

YOU said they told you to go to their website - so I assumed that YOU already got the link. I cannot share you a link that I'm not aware of...

Maybe you call them again and ask them for the link if you haven't got it...

And I really think you need some German speaking person to help you with that - please be aware that it's solely in your responsibility to get a translator as (and I repeat myself) sole contractual language is German. This also means that you have no rights arising from the fact that you don't get English support - you can't assume you get it as long is it's not contractually agreed.

And before someone says this may be racist: No this is not - you are in Germany and sole offical language is German. If you'd be in another country (except those having English as first or at least as one of the official languages), e.g. in France, Poland, the Netherlands, Japan, Korea or even Russia, you also won't get English support. English support here (and on phone) is based on a best-effort basis - nothing that you have any contractual rights on...

[Shadab]

My request to you is to stop responding on this thread. Lets wait for a moderator who can actually help me. Thanks for your efforts.

[Anett]

Hello, Shadab,

I'd be happy to look at your request. Please send me a PN with your data (name, customer number, date of birth and address).

Please contact me again here in the article as soon as it is out.

Regards

Anett

[Shadab]

What is PN? How do i share my details with you?

[Kurtler]

PN - Private message

Send your data here:

https://forum.vodafone.de/t5/notes/composepage/note-to-user-id/3437184

Regards Kurt

[Shadab]

I shared my details in private message. 

[Shadab]

I got call from cableway and they say problem is not at their end as its a network issue. Please advise on next steps.

[Shadab]

I shared all the information requested. Can anyone update how long I have to wait for an update? Can I do anything from my side?

[Shadab]

Any moderator willing to help me here? No response so far from anyone.

[Tobias]

Hey,

it is just not a livechat - sorry. I take over times - I have also looked directly and found that with you on site probably a civil engineering must take place, in addition, must probably also be made what at the house. however, the owner was not reached here, the colleagues are therefore still in the clarification. currently I can do nothing 😞 Sorry.

Regards

Tobias