No Multimedia-Dosenadapter and Koaxialkabel

[Newmanluo]

I received my DSL package few days ago.

I try to set up it, but don't find Multimedia Dosenadapter and Koaxialkabel. 

So, I can't use internet now.

Should I buy them by myself?

[reneromann]

You write "DSL Package" but refer to the "Multimedia-Dosenadapter and Koaxialkabel". This doesn't match...

Either you got a DSL contract - they have that postfix "DSL" in their name, e.g. "Internet & Telefon 100 DSL" and then you don't need the devices as the internet line is then provided by your telephone outlet - meaning you connect the router to the telephone wall outlet using the DSL cable.

-OR-

You got a cable contract - a contract with the postfix "Cable", e.g. "Internet & Telefon 100 Cable". Only in that case, you'd need the adaptor and the coax cable...

[Newmanluo]

Sorry, I misunderstood. My contract is red internet and phone cable 50, so I received a package of router. But, there is no multimedia socket adapter and coaxial cable. Should I buy them by myself?

[Martin59]

Hello Newmanluo,

welcome to the community.

Please note that unsolicited PNs will not be processed. In general you don't have to buy anything yourself for the connection.

Do you even have an antenna socket in your apartment?

Best regards, Martin

[Newmanluo]

I still can't find them, so I bought by myself. So far, I can use internet. May I ask Vondaphone to refund my payments?

[Claudia]

Hello Newmanluo,

we could have sent you the missing parts. You may try and ask the complaints management for a refund, you can reach them under

Vodafone Kabel Deutschland

Kundenservice

99116 Erfurt

Kind regards,

Claudia

[Newmanluo]

Thank you.

Please help me to do it.

How to get the refund?

[Manu]

Hi Newmanluo,

please write a letter to the address claudia told you. I don´t know, how I could help you in this case. You should be able to write on your own.

Best Regards, Manu