My new Wlan homebox not working

[Roza]

Hallo. I received my new wlan Kabel-router on Friday and I spent the whole day yesterday trying to get it to work. I connected the multimedia dosenadapter and data cable as shown in the setup manual, press the WPS button and after the WPS led blinks for a short time, it goes off. I have restarted multiple times.

I have to give my thesis defense on Tuesday and with this coronavirus, it will be done vie videoconferencing. It is VERY IMPORTANT that i have internet connection because the libraries are all closed because of coronavirus.

The leds on the box are:

Internet: red light and blinking

wps: off (or very faint blinking red light)

wlan: steady white

power: steady white.

There are 2 outlets in my apartment and I tried both of them.

I think the connection had not been enabled yet even though my contract started on 25.03.2020.

Please can someone help me?

[RobertP · Accepted solution]

Hello,

please call the hotline and inform that the self install has failed

the phone number is:  0800 52 666 25

[Roza]

Hi RobertP,

Thank you for your response.

i have called the number several times but the machine says „leider nicht...“ every time and i don’t get connected 

is there another number I can call?

[Roza]

@RobertP I finally got through and the rep I spoke with says to wait for 24 hours and it will be resolved. I‘m keeping my fingers (and toes!) crossed.

thanks for your response once again. 

[RobertP]

Hello Roza,

from your problem description I don't think the problem will solve itself  😞

maybe you bettere call again immediately

[Roza]

You are right. I called again and the second rep raised an order for a tech visit.

Now to find where I can get internet access to have my presentation 😭

I appreciate your help RobertP.

[RobertP]

Hi Roza,

you could try to setup your mobile as a wifi hotspot.

[Roza]

Is this possible on a iPhone 6s Plus? My iOS version is 12.3.1

[RobertP]

yes sure

open Settings and turn Personal Hotspot on  😉

[Roza]

Done! Google to the rescue!

Thanks. Have a lovely day