I am Sai Krishna,I have taken Internet connection on 22.11.2019 and the download speed was 100 Mbps .It was working fine for 3-4 days and later from 26th.Nov it started troubling with the speed.I have tested the speed and it looks like I am getting a speed of 30 Mbps as download speed and 8 mbps as upload speed.I have restarted the connection as well and it was the same.I tried to reach out to customer support team ,but unfortunately I was not able to get intouch with any reliable executive as it was completely in German and I have very limited understanding in German.I reached out to the Vodafone shop outlet where I have taken the internet connection and the executive advised me to call customer support team who will take complaints.I appreciate if there is any solution to my problem as I have opted for 100 Mbps speed paying 20 Eur and ultimately getting the speed of 30 Mbps and i am not able to watch any video as those are buffering which is not expected.
To just correct my sentence,I am referring to 22.10.2019.I have taken the connection and it lags the speed and facing issues with speed and disconnection.
Do you mean that you want me to wait till 22.11.2019? Is there any resolution planned?Could you please clarify on approach.
Yes correct,I have connection in October 22.Could you please let me know on how can i raise a trouble ticket.I was trying to reachout to Vodafone customer care but I am not able to connect to any executive as it was completely in German.
Do you mind scheduling a call or opening a trouble ticket on behalf of me please.
you posted your customer number in your first thread, so I could check your account. There is already an open trouble ticket since yesterday. Our technicians are working on a solution. As soon as there are information for you, we'll contact you immediately.
Thanks for your email.I got the call from technician but unfortunately the technician confirmed that the network is not good in my location and they are not if they can resolve the issue till Mid 2020 as there are huge customers in the location.
Could you please confirm if there is something that you can help me with.
I have good news for you. Just checked your access again and could see, that the new Layer2 network points are now available for you. So I ordered the migration of your line to the new crosspoint. This will happen in the next few days. You'll receive an email from us with the date and, usually, new access data. You only need to reset your router on factory settings at that day.
Thanks for your confirmation.May i know the date please,I didnt get any notification nor email about the date of change.Yesterday I have tested again and the speed was 20 Mbps and video was very slow.
I have another email from Vodafone to confirm if the issue is resolved and the thread can be closed,but i would like to close the thread once the solution is Implemented and working for me.
