Internet Set up

[TommyH]

Dear All,

Firstly sorry for writing in English as my german is still terrible. I set up a contract with Vodafone online for the interent and a person from telekom was supposed to come to the house to set up the connection. The person left a note but never called on the door bell and as a result i was waiting at home for nothing with no interent set up.

As a result i need to make a new termin for the internet set up? I went to the shop in my town and the lady put a date in the system, but i have recieved no confirmation of this date? or when i will finally get the internet. Is there someone i can contact to ask about this?

I am still not sure why someone from Telekom needs to come to set up the internet, when the contract (from the last person in the house) was also with vodafone.

Thanks for your help!

Tom

Edit: Verschoben aus / Moved from "Gewinnspiele" 

[Gelöschter User]

I would call the vodafone customer service hotline and ask that question there.

0800 1721212

[Jens-K]

Hi TommH,

welcome to the Vodafone Community!

In order to make a new appointment you can call us or you can send me a private message.

Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name and customer number and the desired date.

I won't read your message before Monday, so the earliest date possible is June 25th.

Regards,

Jens