Incorrect charges

[Omada-NiNa]

Hi!

I am so sorry for the lack of german language skills that's why I am writing in English.

So, since the 2019/12/02, I have changed to "Internet Flat & Fixed Network Flat VDSL 50000" for a monthly price of  14.99 EUR (34.99 € -20 € (BONUS) = 14.99 €).

The reason of my change, was that the connection was very bad and the speed way too low.

The chabge was made after contacting a vodafone representative.

Unfortunately, I am still being charged EUR 53.98 everything month, as per my old contract / connection.

I have already sent back the vodafone modem and since the 2020/01/28 a vodafone technician has installed the FRITZ! Box 7530 modem.

I tried to call but nobody could support me in English.

Is it possible to receive via this forum some support and my issue to be shorted out?

Thank you!

[Andre]

Hey Omada-Nina,

i'm sorry that you were not satisfied with your higher bandwith.

If you downgrade the contract within our "Wechselgarantie" after 12 months, you pay the regular tariff - without any discounts (so 34,99 euros / monthly for the internet & phone 50 DSL).

Feel free to send me a private message with your customernumber.
To send me a PM, please click on my name / avatar -> then the red button "Sende eine private Nachricht".

Best regards,

Andre

[Omada-NiNa]

Hi! 

I have sent you the requested info via a private message.

Thank you. 

[Jens-K]

Hi Omada-Nina,

Andre received your message.

He will reply as soon as possible.

Regards,

Jens