Charges even after Contract termination

[gokulkrishna]

My customer number is * and I have already terminated the contract last month. But, I am still being charged for the usage.

[Peter_Co]

Did you receive a confirmation of the termination? Did you observe the correct termination period? Also you might have to pay a final invoice for services you used before the end of the contract.

You are in a customer-to-customer forum, no individual support is available here. For support in English use WhatsApp:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

[gokulkrishna]

Yes I did receive the confirmation of termination. I have returned the device via post and shared the abmeldung as well. As I moved out of Germany.

[gokulkrishna]

@Peter_Co  It has been 2 months since I moved out of Germany and returned the device. I am still being charged. Could you please help sort the issue and pay for the refund for last 2 months.

[Peter_Co]

I am a customer just like you, no individual support is available in this customer-to-customer forum. For support in English use WhatsApp:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292