English speaking support for failed delivery of DSL device

[elgris]

Greetings!

Unfortunately, my skills of German are not that good to talk over the phone, so I came here to ask for help.

Actually, I signed a contract for DSL connection. However, the DSL device did not come in time. I checked with GLS Sendungsverfolgung, the status of the package says that it was returned back to GLS with reason: "Das Paket konnte nicht zugestellt werden, da weitere Adressinformationen benötigt werden."

Although, today the technician came to setup DSL. He could not finish his job, because he needs the device.

Could someone please help me to request the delivery once again?

Thanks a lot in advance!

Regards.

[DSS1]

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@elgris@  schrieb:

Could someone please help me to request the delivery once again?

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Hi elgris,

just give 'em a call: 06677 646 907 000

Cheers,

DSS1

[elgris]

Hi DSS1!

Any chance they speak English?

Regards.

[DSS1]

Depends on who's answering the call, I guess. What level of lingual skill do you expect from minimum wage slaves?

[elgris]

Well, yeah. That might work. However, I also need to set up a new appointment with technician (last time he came and immediately went away, because I had no DSL device).

That's why I'd really appreciate if someone of moderators could help me with this matter.

Regards.

[Andre · Accepted solution]

Hey elgris,

please send me a private message with your customernumber & the complete & correct adress.
I will initiate a new delivery asap.

To send me a PM please click on my name/avatar -> then on the right side "diesem Benutzer eine private Nachricht senden".

Best regards,
Andre

[ElenaDavydova]

Hello Andre,

Could you please help me with the similar problem?

I missed the delivery and now have no idea what to do, whether I have to create a new order, or I have to ask for new delivery...?

I sent you in PM the details of my order.

Would very appreciate any help.

Cheers,

Elena

[Jens-K]

Hi ElenaDavydova,

Andre replied to your private message.

Please have a look. He is waiting for info from you.

Regards,

Jens

[elgris]

Good afternoon dear moderators!

Thanks to Andre, the problem was almost solved. I finally received DSL device.

However, I could not activate it, because I didn't receive "Willkommensbrief" with "Installation Code" which is required for device activation. Can someone please help me with this problem?

Regards,

[Jens-K]

Hi elgris,

Andre is not in the office today, so I replied to your PM.

Regards,

Jens