Cancelling contracts

[Tyash916]

I have been trying to send an email to Vodafone all day and even had a friend who spoke german try to get a hold of customer service to cancel the orders that were made yesterday. They want customer numbers which I do not have I only have order numbers. The rep set up two different DSL orders and a mobile contract that when checking the status says it can not be activated. I just want it all cancelled and I am not sure if I can do that in a Vodafone store? I speak English and the only reps I could get through to only did new orders. Not to mention name and birthday were entered wrong on both DSL contracts.

Can someone help me get these cancelled please?

[Jens-K]

Hi Tyash916,

welcome to the Vodafone Community!

If the contracts were done in a store, please contact the employees there in order to cancel the orders.

If you made the contracts online or via phone just send us an e-mail to widerruf@vodafone.com or you can send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden.

I need your name, your order numbers and your customer password.

Regards,

Jens