I tried top-up my callya with Paypal but not working

[JoeThunyathep]

Hello Vodafone,

This morning I tried topping-up my Callya paying with Paypal. The transaction was successfully done but it is not updating to my Callya account. Please, help!!

My number is XXX. 

Thank you!

@JoeThunyathep Cut customer data. Please dont write them offical. BG, Seb4asti4n (mod)

[Mav1976]

Hi @JoeThunyathep,

Normally the credit should be available 30 minutes later at the latest. I also use PayPal for charging my CallYa SIM-card. 

The mobile phone number that PayPal used was correct?

[BiancaW]

ello@JoeThunyathep,

thanks for your message.

On 10 January 2020 2 PayPal payments of 15 € each were made.

For your phone number the Smartphone Special was charged 9,99 € and afterwards the Smartphone International was charged 14,99 €.

The Smartphone International is now activated for you.

Therefore I have credited you the 9,99 €.

Furthermore you have activated additional data volume of 400 MB on your phone number for 2,99 €. If you don't need the 400 MB, please cancel it via the My Vodafone App.

I hope that I could help you with this information.

Many greetings

BiancaW