Customer number and password

[Trevorhall99]

How do I find out my customer number and password? I was not given one when i bought a prepaid sim. 

I need to recover my PUK and all I have been offered what the InfoDoc solution which requires my customer number in the first place. I'd really appreciate some alternative help for now please 🙂

[Trevorhall99]

How do I find out my customer number and password? I was not given one when i bought a prepaid sim. 

I need to recover my PUK and all I have been offered what the InfoDoc solution which requires my customer number in the first place. I'd really appreciate some alternative help for now please 🙂

[wqrts]

Hello @Grautvornix, I've sent you PM
Thanks for your help, appreciate it

[herlesup]

I would also like to recover my customer password of my CallYa account. Could you please share the email to which I have to send the form 265 to? 

Many thanks in advance

[Mav1976]

Hi @herlesup,

there isn't a special email address. But you can send the document as an attachement about the contact form.

http://www.vod.af/Kontakt

[KerstinV]

Hello @herlesup,

please send the form to customerservice.o@vodafone.com. We take care of this.

Best regards, KerstinV

[herlesup]

Thank you very much for all the help. I have sent the mail with the form attached to email provided.

Regards,

Supreeth

[Naomics]

I just bought a Callya prepaid sim and have been trying to register it. I was not given a password at the sotre i bought it from. Can someone please help me?

[BiancaW]

Hello @Naomics,

I'd love to see what we can do.

Please send me your phone number via PM (click on my name on the left and then on "Send this user a private message" on the right).

Please also send me your e-mail address you used when you ordered.

Many thanks and best regards

BiancaW

[Waratnan]

Hello @Grautvornix, I've sent you PM please check.

Thank you in advance.