Hello,
I'm a Vodafone customer for cable internet since October 2022.
A month ago Vodafone sales representative came to my house when I was at work. They told my wife that due to cable changing we need to switch to another contract. She said that she can't do anything because the contract is on me and she can't sign the documents. Sales representative said that it's ok and they just need to check our payment data and that they will add a TV option to our contract free of charge. My wife said that we don't need a TV option because we don't even have a TV at home so we don't need it, but the Vodafone guy said it's not a problem because this option is free of charge. The conversation has ended at that point.
Few days later we received a package with (I guess) TV hardware which lays still in our cellar packed.
Few days ago I have noticed that I was charged +50€ to my regular Internet bill and started investigating what could be the reason for this additional payment. I realized that these 50€ were charged for TV option, which was supposed to be free, according to what Vodafone sales representative said, but it wasn't.
I tried to call Vodafone, but customer service couldn't help me, I wrote an email to kundenservice@unitymedia.de, but nobody answered me (interestingly tha case for this message is marked as closed, even though I didn't receive any answer - see attached screenshot).
Finally I realized that there are some documents linked to my Vodafone account and one of them was a new contract for internet and TV package. There it was mentioned that these new TV options are not free at all and I will now have to pay for it till the end of the contract. The date of this contract was the day when Vodafone representative was speaking to my wife.
The worst part of the story is that I've never signed this contract, I've never even seen it before, but I saw “my” signature on it, which is actually not mine, because my signature is different, which can be easily checked if you look at my passport.
I really hope Vodafone can help me with this case because as far as I know forging a signature in the document is considered criminal offense in Germany.
Regards
Yury
