Internet does not work for almost a week and no one cares

[ValeriiVasin]

Hey guys,

Our Internet is not working since Wednesday 8.00. Today is Monday, 14.00, - and till now - now one came and fixed the Internet. We keep being fed up with "oh, we have big incident - that is why we can not come" or "Vodafone cancelled your appointment - that is why technic did not come" 

Could you please help to figure out what are the official authorities responsible for regulations of Internet Providers?

And where to get the template for the complain? Such a service should not exist in Germany.

And also, if we still have 1.5y (of 2) contract left - could we switch to another provider because of such service? And what that would cost us?

Thanks!

P.S.: xxxxx

Edit: Ticket number removed. Best regards WolfgangF

[Martin59]

Hello, ValeriiVasin,

I'm sorry you had that experience.

If you wish to terminate your contract prematurely, please contact our complaint management.

You can do this via the contact form:

https://www.vodafone.de/hilfe/kontakt-zu-vodafone.html

or by post at the following address:

Vodafone Kabel Deutschland

Kundenservice

99116 Erfurt

The colleagues will examine your request and send you a decision.

Best regards, Martin