Moving from Hesse. To baden Württemberg

[Varunsharma]

I have moved out from my apartment in Hessen on 31st dec 2023, and moved to new apartment in baden Württemberg on 1st feb2024, I send many emails to active my internet and called many times to customer care still there is no solution.

I am paying my bills without using it. 

Please provide me solution, I paid almost 100 euro without using it as it is not active.

My customer number is *.

*Edit: personal data deleted. BR J0hann 

[MasterScorpion]

Many emails - phone calls - and what was the response? 

Report a move.

Hilfe | Alles zum Umzug (vodafone.de)

When Tobi dont wants to help, you have to contact costumer support

Dein Kontakt zu Vodafone - Vodafone Community

Whatsapp i think provides support in english.

Since 08/22 there is no support in the forum.