Frage
Antwort
Lösung
am 07.01.2022 16:09
hello all, I ve canceled my contract a few months ago and got a call in around november for contract renewal , and on the call i was offered this red young contract which would cost 20 euros permonth . I agreed to it and the switch was made, however i got a message later that contract cannot be made as i am above the age( I am 29 years old).at the time i agreed i was not aware of this age limit nor didnt the vodafone employee inform me regarding this. now i ve been defaulted to 45 euros per month contract. I wish to cancel but english support when calling 1212 never works and vodafone branch employees always say it has to be done on phone since thats how the contract was started. please assist here.
am 08.01.2022 17:41
Hi ashabayek,
hm, that's strange. Have you been 29 when you extended the contract or was it later? The conditions of our Young-tariffs are only until the age of 28. The conditions stay for 24 months when the prolongation happens if you are still 28 and reach the age of 29 during the contract running time.
BR,
Dany