English support for Rechnung

[Nikos13]

Hi!

I had renewed my contract with Vodafone the last February.

Due to the renewal, I had received 1 replacement device for each of the 2 numbers that are connected to my contract.

Unfortunately, I had never received the Rechnung for each if these 2 devices. 

I have visited the original store, where I had renewed my contract, and they asked me to call Vodafone.

I had called Vodafone and requested support in English but, unfortunately, nobody could help me. It is completely fine and I understand that I am the one who doesn't speak German as I should.

So, the only solution for help that I thought was via this channel.

Could someone maybe help me in order to receive the Rechnungs for my 2 devices?

Thank you!

[Peter_Co]

This is a customer-to-customer forum, no individual support is available here. For support in English use the Twitter/X or Facebook contacts listed here:

https://forum.vodafone.de/t5/Vodafone-News/Dein-Kontakt-zu-Vodafone/td-p/1912292

[Nikos13]

Hi!

I have tried the Facebook option and I was informed that I can be supported only in German.

[Peter_Co]

Well, this is what comes directly from Vodafone. Maybe try Twitter/X or Facebook again at a later time.

[Nikos13]

I am sorry to keep bothering you but in the last I have received support via the forum channel. Isn't this the case anymore? Thank you!

[Peter_Co]

Sadly this forum was changed into a customer-to-customer only forum in August 2022.