can I get a real person?

[nomar]

Why is it so hard to get a real person on the customer service hotline?

Vodafone tech came to my building today to set up someone elses internet and disrupted mine for 2 hours. it still fades in and out.  i'm working home office. you can't screww one customer while you set up another.

[ERFD]

Hello nomar,

I am sorry that the technician disturbed you in your work. There is only one connection going into the house and if the technician makes changes to it, it affects all subscribers. Sorry for the inconvenience. Does the connection continue to fail?

Please note that it is no longer possible to directly process service requests (faults, changes to master data or contracts) in the community, as there is no longer any exchange of personal data. We are happy to support and help you with everything else here. If it is very complex and should remain in writing, feel free to use our service channels on Twitter or Facebook. There we can take a closer look at the tickets and check this in detail. Feel free to refer to the post there.

Regards Fred