Wifi not working

[ks27]

Hello,

I have a cable 250 subscription and as of today wifi not working. The light for wifi is not on and I am not sure if something broken with router or its a configuration issue. Again it was ok till yesterday and in the morning I saw wifi not working so I need to connect with cable.

Could you please check what is wrong with my internet?

Edit: @ks27  Moved to the correct board. Best regards Kurtler

[ks27]

Hi,

Just to explain one more time, I did not cancel the wifi option but it's said by your colleague that I won't need it with new tariff. Also please show me where in the email on the 13th, it stated that the wifi option is disabled and will be deactivated in 1 month? No such information is there, I just learn those now from your response.

Again when I was switching to new tariff, it clearly stated that cable 250 has free wifi option and won't need to pay separately(this text should be in the history of the chat). Can you please clarify this information, if cable 250 with vodafone station has a free wifi option or it should be paid separately? For example, if I was switching to this tariff now, will I need option wlan separately and pay for it?

[Stephan]

Hi ks27,

you got a written confirmation that the wifi option is cancelled to 11 February.

This confirmation was sent to you on 13 January. You can also find a copy of this document in your customer portal.

In your tariff change confirmation is not stated that this option is for free.

Regards

Stephan

[ks27]

Hi,

>In your tariff change confirmation is not stated that this option is for free.

If that is a mistake, then it's done by your colleague to not put it there. Because I have been told that this tariff comes with free wifi option and I don't have to pay it separately. This should be in our chat history, could you please check that. I am very disappointed to have all this conversation for something, so simple to prove.

Just asking again: Does not cable 250 tariff come with free wifi option? if yes; why do we have this conversation and not just fix the issue? if not; why I get incorrect information during my upgrade to cable 250 about I would need to pay separately for having wifi?

[Thomas]

Hi ks27,

the option is not listed in the order confirmation because you cancelled it in advance. Therefore, it was no longer booked in the first place. If it is booked later, it will be subject to charges.

Regards

Thomas

[ks27]

Hi,

This is not an answer to my question. The question was:

Does cable 250 tariffs come with a free wifi option? if yes; why do we have this conversation and not just fix the issue?  if not; why did I get incorrect information during my upgrade to cable 250 about I would need to pay separately for having wifi?

By the way, wifi option still advertised as free on the chat, check the link.

[Tina]

Hello ks27,

the option is not included free of charge. Unfortunately, I can't make any statement about the call. I can't understand it. Assumptions don't get us anywhere.

The current promotion only applies to new contracts.

Best regards

Tina

[ks27]

Hi @Tina ,
>The current promotion only applies to new contracts.

What do you mean by this? Because I have a new contract too.

[Tina]

Hello ks27,

this is an promotion for new customer. You have made a tariff change.

Best regards

Tina