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Lösung

Wifi & LAN connection doesnot work every 30 minutes or so.
kandelvijaya
Netzwerkforscher
Netzwerkforscher

TLDR: No reliable internet connection for over 30 mins anytime. Had to constantly restart the router.

Situation:

I turn on the router, connect via LAN. I have internet connection for around 30 mins or so and then the connection goes off.  I am in middle of meetings, work, video conferencing or watching; I get super mad, swear few times. I look at the router lights, all lights are ON; as it would when the internet connection is fine. This is of course not true. 

 

I dont know what to do, If i had German language command I would definately be yelling and shouting at customer service demanding some action, unfortunately I can only speak English. The customer support line has a robot asking for something in German. I tried. Cant get past it. 

 

Not knowing what else to do. I turn off the router and turn back in. Wait few minutes for it to connect and all lights ON. Use it for another 30 mins and the cycle repeats.

 

Imagine working as Engineering Manager under this ***ty internet connection. God help me.

 

I dont want to use Vodafone. I am paying 52 Euros or something for 500 MB/s while the connection is not stable. I often have to use Mobile data to work and this month I already paid around 40 Euros for Mobile data becasue Vodafone internet just drops when i am in meeting. Can i get that refund?

 

In the short term (few weeks maybe), how do i fix it?

 

As i said before, its too much. I cant work with this unreliable connection. I want to terminate my contract right now.  Its better I buy unlimated mobile data and work. Please note, I filed similar issue last time, I got a new router and it was okay for few months (with slow connection) but now these past month its horrible. Cant do this anymore.

 

Cheers!

 

EDIT: Its 30 mins and LAN stopped working. Wifi on Mac does work. Strange. The status is as follow:
CleanShot 2021-05-14 at 15.07.56@2x.jpg

 

 

 

10 Antworten 10
Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey,

 

well, you could try to use the contactform on our homepage, or you could try to contact the complaintsmanagement via letter, they can be reached under;

 

Vodafone Customer Care GmbH
Kundenservice
99116 Erfurt

 

Regards

 

Tobias

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