VodafoneStation needs restart every few hours

[Pindulfo1]

Hi,
Every few hours the internet connection suddenly starts failing (50%-100% packetloss).
Only solution (temporal) is to restart the Modem. 
This behaviour is happening since a few days now, periods getting shorter.

* Modem: leased VodafoneStation TG3442DE (3y old)
* Modem is in BridgeMode, yet same problem occurs when switching to Router mode.
* Internet & Phone 1000 Cable plan
* Region: Berlin
* Local LAN traffic is Ok. No packetloss, no bottlenecks.

Is it the modem starting to fail? or is this normal?

Following is an example of the frequency:
Smokeping to google.com

[Martin59]

Hi Pindulfo1,

I will be happy to follow up.

Please send me the name of the contract holder, the date of birth, the complete address and the customer number via PN .

Then leave a short info here, then I look at it in detail.

Best regards, Martin

[Pindulfo1]

Data sent via PM.

[Claudia]

Hello Pindulfo1,

there are some minor errors on your line, but they occur at your neighbour's modem as well. It seems he doesn't need to reboot his modem. So I assume that your modem might be defective. Do we want to try and replace it?

Kind regards,

Claudia

[Pindulfo1]

Yes please, I already tried changing the cable with no success.

Do you need any details or you can just send it?

[Claudia]

Hello Pindulfo1,

I have everything I need :). So I made the task for the new router. You should get it in the next few days. Please send the current one back to this address

Vodafone Kabel Deutschland GmbH

c/o DHL Paket

Am Tower 222

90475 Nürnberg

You have 14 days for that.

In the meantime I would be happy if you answer the survey you get from me via PM in a minute :).

Kind regards,

Claudia

[Pindulfo1]

Thank you.
I will send it back as soon as I get the new one.

[Pindulfo1 · Accepted solution]

Unfortunately this didn't work either. Connection keeps droping after a few hours online.

I'll be switching to a non-cable, non-Vodafone provider shortly.

Thanks for your help.

[ERFD]

Hello Pindulfo1,

ok, it's a pity that the exchange didn't work 😞 We can gladly send a technician to check the system on site. You don't have to quit right away 😞

Regards Fred

[Pindulfo1]

Sure, you should send a technician before the switch to Telekom takes place, that's around next month.

You must understand that, even If i don't consider the holiday periods, I only had 1 month at most of a good connection this year. The rest has been with disconnections or a packet loss > 1%. No matter the speed, the connection is completely unreliable.