Vodafone Station Internet light flashing red

[Kelani]

Hi there, 

I'm a new customer who recently registered for the Red Internet & Phone 100 Cable service. I received the WiFi router this week, but after trying to set up, the Internet light on the router keeps flashing red. I tried all troubleshooting options via the assistant, but nothing has worked so far. 

Can you please help me resolve the issue? 

Thanks a lot. 

Best, 

Kelani

[Claudia]

Hello Kelani,

if you have a contract with Vodafone Kabel Deutschland I can have a look at that. Please send me the following details in a private message:

- customer number

- full address

- name and birth date of the contract owner

- MAC address of the router

- a telephone number

Reply here in this thread after you sent the PM.

Kind regards

Claudia

[Kelani]

Hello Claudia, 

Thanks for the response. I have just sent you a PM with the details. 

Best, 

Kelani

[pRo-Marco]

Hi Kelani,

the technician will call you to arrange an appointment. He will install the connection at your place.

Kind regards

Marco