Very slow connection everyday from 20:00 until 23:00

[Johnst]

Hi everyone, 

Everyday from 20:00 until 23:00 Internet goes to extremely low speeds..

I mean from 1gb download and 50 upload to 6mb download and 9 upload..Ping jumps from 8ms to 47ms..already changed the router and nothing improves. Did all the troubleshooting and still the same. Tried to call support but no English..

What else to do?

Thanks

[Manu]

Hi Johnst,

that sounds not very good. I would like to check your connection. Can you please send me your name, address, date of birth and customer number of course in a private message?

Please sign in here again when the message is sent.

Best Regards, Manu

[Johnst]

Hi Manu,

Message sent!

Regards

[Manu]

Hi Johnst,

thanks for the message. We have a failure in the evenings so that the bandwidth is reduced. We are working on fixing it. I have opened a ticket for you so you will be informed via SMS.

Best regards, Manu

[Johnst]

Hi Manu,

When will the issue be fixed?

Its still ongoing and its getting frustrating..

Regards,

[pRo-Marco]

Hi Johnst,

it should be fixed within the next week.

Kind regards

Marco