Very bad Internet Connection using Cable

[syafsyaf]

Hi, Sorry my german is still on the lower level so I will use English instead

I have a very bad Internet connection. I am using Vodafone CableMax 1000 with Vodafone router.

I have new contract since last month and my apartment has a promo with Vodafone that is why I choose it (not sure if this is the reason). It is only internet without TV.

Since then the internet is very unstable (both WAN and LAN), sometimes it is on for the whole day without any problem sometimes it is completely off for hours (the record is 6 hours off) despite of all LED is white and not blinking.

It usually happened on Friday and weekend but sometimes on the weekday too.

I use Netz-Assistent and it always says :

"An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Ein aktueller Zeitpunkt für die Behebung der Störung liegt derzeit nicht vor."

I called vodafone support one day regarding above and what they did is just a factory reset remotely (not sure if there is anything else have been done because they spoke German and my German is still limited). After that, the connection seems fine for a week and then it happened again with the same Netz-Assistent result. tried to do factory reset by myself but it has no effect at all. I also did Split the SSID and still no effect. 

anyone know what to do? 

Thanks

[natas666]

seems that u will have 2 call again...

cause the "Rückwegsstörung" has 2 be solved!

if u r not sure if somebody took care about this: Call again and again

also contact the technical support by using the whatsApp Chat of Vodafone and so on

[Claudia]

Hello syafsyaf,

have you been successful at the hotline? If not, please send the information from the thread Alles rund um Störungsmeldungen so we have some more details.  

Kind regards,

Claudia

[syafsyaf]

Yes, I already got a ticket and they are on it.

here is what I get when I check using netz-assistant

An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 13.04.2022 19:15 wieder fehlerfrei nutzen.

in the meantime, can I get a compensation because of this? I have been using my mobile data from my Vodafone Prepaid for weeks. 

[syafsyaf]

and now it has been delayed to 

An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 14.04.2022 19:00 wieder fehlerfrei nutzen.

it will be such dissapointment if I do not get any compensation because of this

[Tobias]

Hi @syafsyaf,

we can take a look on it after its fixed, maybe we can credit something.

Regards

Tobias

[syafsyaf]

Thanks for the reply! I hope it will be well compensated.

It got delayed again, now it is saying :

An Deinem Anschluss liegt eine sogenannte Rückwegstörung vor, die Deine Internet- und Telefon-Verbindung einschränken kann. Falls nötig, lass bitte unseren Techniker Deinen Anschluss prüfen. Die Störung beheben wir so schnell wie möglich. Vielen Dank. Du kannst Deinen Anschluss voraussichtlich ab 21.04.2022 14:15 wieder fehlerfrei nutzen.

seems like the date there is just always one day ahead and then keep updated -_- 

[Martin59]

Hello syafsyaf,

depending on how difficult the interfering signal is to find and remove, the completion date may be pushed back, this is unfortunately true.

I would be happy to take a look at this in detail.

Please send me the name of the contract holder, date of birth, full address and customer number via PN .

Leave a short info here afterwards, then I'll get an overview.

Best regards, Martin

[syafsyaf]

Thanks for the message,

I have sent u the details via DM

Cheers,

[Martin59]

Hi syafsyaf,

I have received your message.

Indeed, in the past there was a return path disrupter.

However, this could be completely eliminated yesterday.

Are you currently still experiencing interference on your connection?

Best regards, Martin