Unstable cable internet

[Md301]

Apologizes for writing in English.

My cable internet is unstable. Since the very first experience with service, internet drops, the router disconnectes, all the lights go off except power adn it takes a while for it to get back.

I have moved recently, and the guy loved here before me had internet from Vodafone also. He had a good connectiion without much complications.

I understand it is not easy to tell, but could it be the router?

Regards,

MD

[ERFD]

Hello Md301,

welcome to the community 🙂

You don't have to apologize for writing English. We will gladly take a look at your connection and the problem. Please send us the customer number, name incl. address and date of birth of the contract holder via private message.

Write here briefly when the data has been sent. Currently it takes a few days until we are back in the post 😞

Best regards Fred

[Md301]

Thank you for your reply.

The message has been sent.

[Wallace]

Hi Md301,

the line is perfectly fine. Is the problem only with WiFi or also with LAN cable? No device is currently connected via LAN cable.

Regards

Wallace