Unstable Wifi Connection

[Mauricio93]

Hallo,

I contracted an Internet through Cable connection (100 Mbit) on a Vodaphone booth. I received my router by mail on friday 17/09, the internet connection started on the same day, but the wifi has had stability issues since the beginning (the connection goes out for some seconds/minutes and comes back). This happens in all the devices I have connected to the router. The previous tenant of the apartment had no issues with the internet, as far as I know (also a vodafone client), so I suspect that the router could be the issue.

I am looking forward to your reply, thanks.

Best regards,

Mauricio.

[Mauricio93]

Hello R4mona,

Thank you for your time. I sent you the message with the requested information. Please let me know if anything else is needed.

Regards,

Mauricio.

[R4mona]

Hi Mauricio93,
 

Thank you very much for your data.

I have just created a ticket for you. It will be sent to our internal technical department for analysis. Via remote maintenance, my colleagues will try to narrow down your problem and solve it. If this is not successful, a technician will contact you to arrange an on-site appointment.

Together we will find a good solution for you.

Kind regards

R4mona

[Mauricio93]

Thank you R4mona for your help. Is there any number for the ticket that I should save? should I contact you in case of any doubt?

Mauricio.

[Mauricio93]

Hallo R4mona,

Sent you a private message! Thanks.

Best regards,

Mauricio.

[R4mona]

Good morning Mauricio93,

I have just looked at your last ticket. According to my colleagues, all values are in order and there is also no apparent capacity utilisation in your region.  

In terms of signal, your connection should work without interference. Has your router already been replaced?

Kind regards

R4mona

[Mauricio93]

Thanks for your reply R4mona.

The connection works well until it doesn't. This means that, while connected to the internet, it is fast, but every once in a while (varies between 5-30 min) the internet connection drops (wifi and ethernet connection), and takes around 1 to 10 mins to be restored.

I am using the router I received by mail with my contract, it hasn't been replaced.

I look forward to your reply, thanks.

Best regards,

Mauricio.

[Mauricio93]

Hallo R4mona,

Any news regarding the review of my Internet connection?

It was hardly usable yesterday at night .

Regards,

Mauricio.

[Ida]

Hi Mauricio93

I have just created a fault ticket, the technical department will check it and give a reply by SMS or phone call.

Best regards
Ida

[Mauricio93]

Good morning Ida,

I haven't received a call or message regarding the ticket, yet, my connection stability improved dramatically since 08-10 (Friday). I don't know if there is any update in the system that you can check to have in consideration for the future.

Thanks, best regards,

Mauricio.

[Ida]

Hi Mauricio93

The ticket is currently still open, unfortunately I do not have any more recent information on the status. However, I am pleased that it has improved.

Best regards
Ida