No Cable Signal

[Eileen111]

Hi, Since 9 o'clock last night, I have completely lost the internet. All the signal lights on the router are off, except for the power one. I tried to connect the cable in another room and checked the wires, but there was still no change. Can you help me solve this problem?

[Tobias]

Hey,

I can gladly take a look at the connection Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias

[Eileen111]

Hi Tobias, I have already sent the data. Please check it, thank you!

[R4mona]

Hi Eileen111,

I apologise for my late feedback. 

I have seen in your customer account that you have had a ticket since 13.10.2021. This has been passed on to our internal technology department for analysis. My colleagues are trying to isolate and resolve your problem via remote maintenance. If this is not successful, a technician will contact you to arrange an on-site appointment.

Together we will find a good solution and get your internet up and running. 

Kind regards

R4mona