Frage
Antwort
Lösung
Hello!
For a few days now, my Vodafone Station is randomly rebooting and I lost connection on all my devices (LAN and Wi-Fi) I has become impossible to work remotely and to watch TV.
I already tried many manipulations, such as Factory reset, re-configure my all Wi-Fi network with hidden SSID, MAC filters etc.
I have been looking on the web and in this very forum about the symtomps and root cause and I found many threads about people having UTOPIA: FW.LANATTACK DROP in their log events, just like me.
I read that there is a new firmware to fix this issue, but I'm still under 2.0.17-IMS-KDG. I also read that the VF Arris TG3442DE doesn't have this issue, but I currently have the Technicolor CGA4233DE.
What can be done to solve this issue? @ERFDsince you asked me to open this thread following my message here: https://forum.vodafone.de/t5/St%C3%B6rungsmeldungen-Internet-TV/Verbindungsprobleme/m-p/2688154#M411...
Here are the general informations:
- In which state do you live? - Berlin 13409
- Which contract do you have? - Red Internet & Phone 1000 Cable
- Which modem / router do you use? - Vodafone Station CGA4233DE
- Do you use a loaner device from us or do you have your own device ? - Loaner
- What is the error ? - Loss connection on every device, it seems that the router is rebooting
- How is your terminal with the modem connected ? - Direct RJ45 Ethernet cable + Hidden SSID Wi-Fi
- Which browser do you usually use? - Chrome 92
- Which operating system do you have on your computer? - Windows 10 + Android + Tizen (Smart TV)
- Start and period of the disturbance - It started one month ago but it's worse since August 9th
- Upload a screenshot of the signal values .
- Which measures were carried out by the fault hotline (available at 0800-5266625)? - I don't manage to contact hotline because I don't understand German.
