In which state do you live? Please also send the zip code
Dolgensee Str. 9E, 10319 Berlin
Which contract do you have? (eg internet + telephone 100)
Internet + phone 100
Which modem / router do you use? (eg Hitron)
Vodafone station
Do you use a loaner device from us or do you have your own device ?
Loan device
What is the error ? You can also send screenshots of speed tests (with date and time) and tracerts / ping plotter measurements in the event of packet loss or ping problems
The internet stops working every 30 minutes and requires the router to be restarted
How is your terminal connected to the modem ? ( LAN; WLAN; additional router; PowerLAN )
WIRELESS INTERNET ACCESS
Which browser do you usually use? (eg Firefox)
Chrome
Which operating system do you have on your computer? (eg Windows)
macOS
Start and period of the disturbance (eg since the beginning of April; only in the evening)
every 30 minutes for the last 3 days
Upload a screenshot of the signal values . You can find this in the user interface of your cable router via 192.168.0.1 or via 192.168.178.1 on the Fritzbox.
Which measures were carried out by the fault hotline (available at 0800-5266625 for Vodafone Kabel Deutschland or 0221/46619100 for Vodafone West)?
Hotline created ticket with errors in the entire area and closed ticket. Problems are still not fixed.
