Störung der Kabel-Internet-Dienste Berlin, 10319

[ffvv]

For about 4 days the ping values go high every 5-15 min. It's impossible to do online meetings or play online games. Sometimes it's even hard to to browse the Internet. This also happened before ( prev topic )

• Berlin, 10319
• Vodafone CableMax 1000
• Vodafone CGA4233DE
• Leih-Gerät
• Ping / Packet loss
• PC connected directly over LAN
• Firefox / Chrome
• Windows / Mac / Linux
• since about 16.12.2021

[Tina]

Hello ffvv,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number
 

Write a short reply here afterwards.

Best regards

Tina

[ffvv]

Hello Tina,

I'm not sure why you would need this information as an employee of vodafone. It looks more like scam question to ask.

All information for diagnostics with device addresses and measuremenets I've provided. Last time it was fixed next day without any answer, so I hope to see improvement in Internet service this time again.

Best,

Fedor

[Stephan]

Hi ffvv,

that's completely your decision, if you want to share your customer data or not. We naturally respect your wish.

If you still want our help, just get in touch here.

Regards

Stephan

[ffvv]

Yes, issue still exists, and even worse now

[Stephan]

Hi ffvv,

then please send us the requested customer data and we'll have a look.

Regards

Stephan

[ffvv]

sent

[ffvv]

Any updates?                

[Stephan]

Hi ffvv,

thanks for your pm.

A few values ​​at your connection are outside the norm, a technician should take a closer look.

To do this, the technician has to go to your apartment and, if necessary, to the house distributor. Can you ensure that the technician can get to it?

Due to the current situation, we have to take certain precautionary measures. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. Of course we don't want to offend you, but on the other hand we don't want to endanger even more people unnecessarily.

Regards

Stephan

[ffvv]

Hello Stephan,

Yes, technician can come, there are no COVID-19 symptoms in the household. I don't know where the household distributor is. There is a contact person from Vodafone for the house, maybe he should know.

Best,

Fedor