Package lose, disconnects every 1-2 minutes! Vodafone station

[AntonyBolt]

Hello and sorry for writing in English but my German is not very good yet:)

For already 1.5-2 months i am experiencing severe connection issues. It started almost instantly after i got my vodafone station. I thought it's temporary and will improve some time after, but it keeps being very unstable.

Package lose in games. Constant disconnections from WIFI during online work calls. Connecting router to laptop directly with cable doesn't change anything. I am desperate ... i don't want that type of internet ... 

It is super crucial for me because i work from home! Yesterday i couldn't do even a single video call with colegues because my connection was OK for only 1-2 mins, then disconnects ...

I live in Leipzig, Saxony.

Please, help me!

[AntonyBolt]

• In which state do you live? Please also send the zip code
  
  • Saxony 04229
• What contract do you have?
  • I have a Vodafone station with a CableMax 1000 connection since mid-February. 
• Which modem/ router are you using? (e.g. Hitron)
  
  • Vodafone CGA6444VF
• Do you use a rental device from us or do you have your own device?
  • Loan device
• Which error occurs? Disconnections for about 1-5 secondson video calls, youtube, games etc, both in the LAN and in the WLAN
• How is your device connected to the modem? LAN cable / WiFi a WiFi 5hz
• Start and period of the disruption: Since 23.05.2022

Since afternoon 23.05.2022 I have had constant disconnections with the WLAN and LAN. I checked the logs and, low and behold, there were a few strange entries.

just to post a few of them: 

05/24/2022 08:56:02 [10000003]: UTOPIA: Service Blocked DROP Firewall 05/24/2022 08:56:00 [10000004]: UTOPIA: Device Blocked DROP Firewall 05/24/2022 07:57:00 [10000008]: UTOPIA: FW.IPv6 FORWARD drop Firewall 05/24/2022 02:57:00 [10000007]: UTOPIA: FW.IPv6 INPUT drop Firewall 05/24/2022 10:28:13 [88000101]: k1_SSID Device 88:E9:FE:00:00:00 Associated to 2.4GHz. Wi-Fi 05/24/2022 10:28:13 [88000101]: k1_SSID Device Associated.WG-MAC=88:E9:FE:00:00:00;SSID="Anton-WiFi";On Channel=11. Wi-Fi 05/24/2022 10:28:13 [88000101]: k2_SSID Device Associated.WG-MAC=F4:D4:88:00:00:00;SSID="Anton-WiFi_5G";On Channel=136. Wi-Fi 05/24/2022 10:28:13 [88000101]: k2_SSID Device F4:D4:88:00:00:00 Associated to 5GHz. Wi-Fi 05/24/2022 10:28:13 [88000101]: k2_SSID Device 9A:D0:48:00:00:00 Associated to 5GHz. Wi-Fi 05/24/2022 10:28:13 [88000101]: k2_SSID Device Associated.WG-MAC=9A:D0:48:00:00:00;SSID="Anton-WiFi_5G";On Channel=136. Wi-Fi

I used to have similar issues right after the router installation on February 2022. Then, for about a month all worked fine. Now it started all again...

[Jana478]

Hi AnthonyBolt,

For an exact check, we still need these data in a private message.

*Customer number

*Name

*Address (street, house number, postcode, town)

*date of birth

*Current mobile phone number (if a fault ticket is necessary)

Please report back briefly in the post when you have sent the message.

Many greetings Jana