No internet with cable router

[deceukel]

Hello!

I started a contract with Vodafone for an internet cable access.

I received the router and connected to the cable of my flat, but it doesn't seem to find internet access (red LED blinking on the router).

I did restart it a couple of time, waited 2 days, and followed the online support, but no success.

I suspect the cable in my flat to not be connected to the network, but I don't know how to verify that. There is a Vodafone "box" in my basement, maybe some connection need to be done there?

Or maybe my router is defective, how could I verify that too?

In welchem Bundesland wohnst Du? -> 81371
Welchen Vertrag hast Du? -> Internet Cable 250M
Welches Modem/ Router nutzt Du? Vodafone Station - CGA4233DE

Thank you in advance!

[ERFD]

Hello deceukel,

We will be happy to take a look at your connection and the problem. Please send us the customer number, name including address and date of birth of the contract holder by private message. Obviously, a technician will have to come by. The technician will need access to the house system and information on whether there are any known diseases with Covid 19 in the household.

Write here briefly when the data has been transferred.

Best regards Fred