New router internet LED blinksling red

[Jkekact]

Hello!
I need a help, please. TOBi doesn't seem to be able to handle this. Phone support specialists don't speak English, while my German is too bad to understand them. I'm kinda desperate already.

I'm a new customer of Vodafone with DSL Internet. I received my router and am trying to install it. I connected the data cable to the socket, but the Internet LED keeps blinking red for hours. How can I fix this?

Thank you in advance

[Kurtler]

Since August 15th, 2022 there is no more individual support here in the forum. Support in English is available via WhatsApp 

Best regards Kurt

[Sultan007]

Seems like they are trying really hard to convince people to go to telekom (may be intentionally). I am also without internet since morning. Couldn't attend my meetings. And now I checked the troubleshooting wizard and it says I will be out of Internet till the day after tomorrow. Probably, they don't have someone for on-call duty. They are really unprofessional and doesn't care what the customers are going through. I was charged by my cell network provider as I used more Internet than allowed just because I have to attend video calls for office. And same thing will happen this month again as I will be use all my cell data till tomorrow just because Vodafone is not fixing my cable internet

[Jkekact]

Haha, yeah, I'm already looking for a Telekom contract