New Customer : Cable Max 1000 Vodafone Station First Installation: Red Light flashing continuously

[adapa]

Hello,

I am a new customer for Vodafone cable Max 1000 with vodafone Station router.

Received the router yesterday and connected it. I also activated my account.

But the 'Internet' Led is in Red and flashing continously.

Tried power reset on the router, checked the cable connections, but still internet was not established!

I still have no internet. Can someone help me with this please

Best Regards

Edit: @adapa  Post moved to the correct board. 

[ERFD]

Hello adapa,

welcome to the community 🙂

Apparently there is no signal at your antenna socket. We will be happy to have the problem checked and repaired by a technician on site. The technician needs access to the house distribution system and information about whether there are currently people in quarantine in the household.

Please send us the customer number, name incl. address and date of birth of the contract holder by private message.

Write here briefly when the data has been sent.

Regards Fred

[adapa]

Hi Fred, Requested details sent on private message!

Best Regards,
Rao ADAPA

[adapa]

could you please indicate when the technician visit can be planned!

[Moni_GK]

Hello adapa,

unfortunately, there is more going on at the moment, so it will take a while before we can answer you.

I have instructed the technician and he will call you. Please make sure that he has access to the house system at the time of the appointment.

Greetings Moni

[adapa]

@Moni_GK Yeah Sure. Access will be provided.

Best Regards,

Rao ADAPA