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Frage

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Antwort

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Lösung

My Webex has stopped working from 2 days
Lalit91
Netzwerkforscher
Netzwerkforscher

Works fine from mobile network but not on DSL / WIFI from Vodafone Kable. Please help.

 

 

Edit @Lalit91 Moved to Cable. BR, DanyG

8 Antworten 8
Lalit91
Netzwerkforscher
Netzwerkforscher

Kindly support this has never happened before I cannot attend any meetings Webex is blocked. WHY???

 

No one is responding from customer care.

Stephan
Moderator:in
Moderator:in

Hi Lalit91,

 

have you ever contacted Webex support?

 

Regards

Stephan

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Lalit91
Netzwerkforscher
Netzwerkforscher

Hello @Stephan ,

Thank you for your reply!

 

yes internally no one is facing this problem. I am working from home and everyhiting was working fine no issues for last 8/9 months. When I connect on mobile data everything works fine, it does not work via WIFI/DSL.

 

You can contact me on my number for speedy closure please.

 

Regards,
Lalit 

ERFD
Ex-Moderator:in
Ex-Moderator:in

Hello Lalit91,

 

are there any restrictions with other services through our line and only with My Webex? If it is only this service, please consult with the responsible department. We can not check your software for errors.

 

Best regards Fred

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Lalit91
Netzwerkforscher
Netzwerkforscher

Thank your for your response.

 

This is not a software error. Software works perfectly fine without Vodafone wifi. on O2 wifi it works flawless. Its only on Vodafone it does not work. I am myself a software engineer so i very well know whom to contact with what issue. Kindly provide a service person whom I can prove it is something related to vodafone network and not related to any software.

 

JFYI:

I am not on any VPN or internal nework I am in home network.

 

Regards,
Lalit

Lalit91
Netzwerkforscher
Netzwerkforscher

hello Team,

 

My Webex has started working again today. Didnt contact anyone else other than you guyz.

 

Thread can be closed.


Regards,
lalit

 

 

Tobias
Ex-Moderator:in
Ex-Moderator:in

Hey @Lalit91,

 

hmm, that was fast. Thanks for the feedback! Gonna close it then 🙂

 

Regards

 

Tobias

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