My Internet speed/quality is very bad (10-100Mbs from 200 by the contract)

[neronovs]

Duering last month-two I have really big problems with Vodafone internet.

Some times I have NO Internet at all. Sometimes the speed is dropping up to 20Mbps. 

My contract is for 200Mbps but always, when I make test by https://speedtest.vodafone.de/ , I have 20-100 Mbps for Server - Modem connection.

Several times I tried to write messages to service - no reaction, called by phone - nobody in Vodafone can speak English!!! I am really diappointed! 

Please, HELP ME! 

My Kundennumer is ***

Edit: @neronovs customer number removed

[neronovs]

Just now I had a call with my manager, and instantly the Internet connection was broken. All my flat lost the Internet connection! What is it happening with Vodafone!?!?!??!?

[Claudia]

Hello neronovs,

you didn't reply for almost six months. There was no problem with the line or modem on Wednesday, was the ethernet connection affected as well?

Regards,

Claudia

[neronovs]

I have received a Mail that the speed of my Internet is increased to 250/25. I checked the speed and I see that the connection between the router and Vodafon server is 2,5 times less, than must be. Take a look at the screenshot. So, during whole my Contract with Vodafone I only regret and suffer. Please, fix the issue.

[Jens]

Hey neronovs,

your ethernet connection to cablerouter is only 100mbps and not 1000mbps. Can you check your connection.

Regards

Jens

[neronovs]

What you mean "check your connection"?

I have connection, but it is bad quality connection. I believe, Vodafone has to check the connection, as I pay for the service, but the service I have is not that should be. 

Please, check the issue on your side and maybe send a master that can check the connection at the house and my flat.

[Martin59]

Hello neronovs,

please check the LAN cable and if the connected device is also GigaBit capable. Because according to the system it is not. Surely we can send you a technician, but he will tell you exactly the same and charge 99.50 €. I think it is also in your sense, if we avoid the costs.

Best regards, Martin

[neronovs]

I have checked the cable, it is OK, I don't see that it is broken. 

How can I check if the router is GigaBit capable? On it, it's no the info about it. 

[pRo-Marco]

Hi neronovs,

the router supports Gigabit. You have to check your connected device.

Kind regards

Marco

[neronovs]

Yes, I have checked my devices, they support the speed as well. 

And please, could you describe why the speed between the router and the Vodafon server is only 97Mbit/s (look at the screenshot, attached ‎20.06.2021 at 20:08)?

!!! This issue I have very often during all my 3 years of using Vodafon Internet by my current contract.

[Torsten]

The speed is ONLY guaranteed via LAN cabling. Your picture above shows a WiFi measurement that is not very meaningful. Connect your PC with a gigabit network card to the cable router using a LAN cable and then test it again.