My Internet speed/quality is very bad (10-100Mbs from 200 by the contract)

[neronovs]

Duering last month-two I have really big problems with Vodafone internet.

Some times I have NO Internet at all. Sometimes the speed is dropping up to 20Mbps. 

My contract is for 200Mbps but always, when I make test by https://speedtest.vodafone.de/ , I have 20-100 Mbps for Server - Modem connection.

Several times I tried to write messages to service - no reaction, called by phone - nobody in Vodafone can speak English!!! I am really diappointed! 

Please, HELP ME! 

My Kundennumer is ***

Edit: @neronovs customer number removed

[pRo-Marco]

Hi neronovs,

which screenshot do you mean?

Kind regards

Marco

[neronovs]

This

[Torsten]

This screenshot proves a WLAN measurement. However, NO provider guarantees you any speeds over WLAN. How does the measurement look like via LAN cable on the PC / laptop?

[neronovs]

Here the connection through the cable. You can see that connection between the router (modem) and your server is same bad:

[Moni_GK]

Hello neronovs,

currently no device is connected via LAN. Have you looked into the network settings of the PC to see if it can handle the 200 MBit?

Greetings Moni